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  2. Service & Support [translations pending]

全球服务与支持

We're committed to providing comprehensive, flexible and reliable global customer support for all customers. Browse our service and support options below or contact us for more information. We also have a live chat feature (limited hours) so you can speak to our Support team directly.

Raise a ticket with our customer support team and we will contact you as soon as possible.

联系我们
Take a look at our Self Sufficiency, Priority Support and Production Critical global service agreement packages.

服务协议
We offer a range of system upgrades that both extend the life of your system and add new functionality.

升级
Browse and order high-quality OEM parts for your system.

备件
We offer a comprehensive programme of intermediate and advanced level maintenance courses, taking place at our UK headquarters.

培训
Take a look at our Self Sufficiency, Priority Support and Production Critical warranty agreements packages.

保障

COVID-19: Online Short Courses & Training

Our Service team remain available to our customers and, where local regulations or risk assessment prevent a service person from physically visiting a site, we can help by utilising our remote toolkits.

We're offering a range of free short online courses to help you navigate during and after the COVID-19 outbreak period.

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全球客户支持

牛津仪器致力于提供综合、灵活且可靠的全球客户支持。我们会在工具的整个使用周期内提供优质的质量服务。

  • 远程诊断软件可提供便捷的故障诊断和解决方案
  • 与预算和具体情况相匹配的支持协议
  • 全球范围内的战略点均备有备件，以便实现快速响应
  • 全球服务工程师可提供年度保养服务和支持
  • 可提供多种多样的升级，以便提升工艺水平和生产力，减少工具的拥有成本
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