|
REMOTE SUPPORT |
SELF SUFFICIENCY |
SELF SUFFICIENCY PLUS |
PRIORITY SUPPORT |
PRODUCTION CRITICAL |
Duration |
12 months from end of warranty period |
24 months from acceptance or 90 days from delivery |
12 months from end of warranty period |
24 months from acceptance or 90 days from delivery |
Upgraded warranty |
|
|
✔ |
|
✔ |
Training |
|
1 credit |
2 credits |
|
2 credits |
Technical Help Desk opening hours |
Normal office hours: 08:00-17:00 Monday-Friday |
Technical Help Desk response time |
Within 48 hours |
Within 24 hours |
Within 4 hours |
Within 24 hours |
Within 4 hours |
Engineer site visits |
Remote support Toolkit sent in advanced of PM |
10% discount for engineer site visit |
Up to 2 visits. Engineer prioritised on-site within 2 working days |
Up to 2 visits. Engineer prioritised on-site within 5 working days. 10% discount for further engineer visits |
Unlimited visits. Engineer prioritised on-site within 2 working days |
Preventative Maintenance |
1 PM Kit / module with dedicated engineer connected remotely |
✔ |
✔ |
✔ |
✔ |
Parts (not including Consumables) |
|
|
|
Optional extra |
Optional extra |
Discount on all spares |
10% discount |
10% discount |
15% discount |
10% discount |
15% discount |
Software Help Desk support |
10% discount |
10% discount |
Normal office hours: 08:00-17:00 Monday-Friday |
Software Help Desk response time |
|
|
4 hours |
24 hours |
4 hours |
Software Assurance Agreement |
10% discount |
10% discount |
Min. once per annum feature release |
10% discount |
Min. once per annum feature release |
牛津仪器集团成员
公安机关备案号31010402003473
